Timber Toys Shipping Policy
General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund the total amount of your order, using the original method of payment.
Delivery Location
We ship domestically within India. Please note that delivery times and shipping costs may vary depending on the destination.
Delivery Time
- Metro Cities: Orders typically take 3-5 business days to process and deliver.
- Non-Metro Cities: Orders typically take 7-10 business days to process and deliver.
We do not ship products on Sundays and holidays. If an order is received on a Sunday or a holiday, it is shipped on the next business day.
Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Shipping Costs
Shipping costs are based on the total order amount:
- Orders ₹0 – ₹499: ₹75 shipping fee
- Orders ₹500 – ₹999: ₹50 shipping fee
- Orders ₹1000 and above: Free delivery across India
Tracking Your Order
Once your order has shipped, we will send you a confirmation email with tracking information. You can track the progress of your order through your account on our website or via the tracking link provided in the email.
Missing or Delayed Orders
If you have not received your order within the expected delivery time, please contact us at +91 9664802136 or email us at timbertoys.marketing@gmail.com. We will investigate the issue and do our best to resolve it promptly.
Returns and Exchanges
We do not provide exchanges as it may take up your valuable time. Instead, we prefer to offer returns so you can choose another product. For details on how to return an item, please refer to our Returns Policy.
Contact Us
If you have any questions about our shipping policy, please contact us at:
Email: timbertoys.marketing@gmail.com
Phone: +91 9664802136
